Service & Warranty

MTA Warranty, Repair & Maintenance Services

As Sacramento's MillerKnoll Certified Dealer, MTA specializes in providing comprehensive warranty, repair, and maintenance services for your furniture—whether purchased from us or elsewhere. Our priority is to repair rather than replace, preserving the value of your investment. We handle all manufacturer communications and complete repairs in-house to ensure quality control and a seamless service experience. 

Warranty Services

For all services, we manage the entire repair process for you. Our local, in-house team ensures: 

• Fast Response: Service calls are typically addressed within 24 hours, collecting all the information need to start a claim followed by prompt scheduling with an on-site technician. 
• Efficient Repairs: If replacement parts are needed, we work directly with manufacturers, completing most repairs within 2-3 weeks of submittal.
• Certified Expertise: Skilled technicians ensure repairs meet the highest standards in alignment with MillerKnoll's industry-leading 12-year warranty. 

Our team of certified technicians manages all repairs in-house, ensuring quick turnaround and consistent service quality while minimizing disruption to the client experience.

Post-Warranty Services

Even after the warranty ends, we continue to support your furniture with cost-effective repairs and maintenance, including:

• Evaluations: We will evaluate products to determine how to extend the lifetime of your furniture, finding the most cost effective approach.
• Repairs & Replacements: Our team assesses the issue and repairs it efficiently, focusing on replacing parts rather than entire pieces to reduce costs and waste.

In-House Repairs & Quality Control
We conduct most repairs in-house, which reduces downtime and ensures the highest quality service.

In rare cases where factory repairs are necessary, MTA manages all communication with manufacturers, ensuring  the product is promptly returned to the client with ease.

Proactive Approach: We inspect all furniture during delivery and installation to catch any issues early, lessening the need for repairs with proactive quality control. 

Why Choose MTA?

• Local Expertise: With over 20 full-time installers and certified technicians, we offer quick, reliable service.
• Fast Response: We aim to respond within 24 hours and complete most repairs in 3-5 business days of receiving the necessary parts.
• Sustainability: We prioritize repairs over replacements to reduce waste and costs.

How to Request Warranty Services?

If you need to file a warranty or service claim, simply fill out the form below. Our service team will review your request and respond promptly to assist you.